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General information
Where is the Shoppa store located?
The store is located at Viale Castagnola 21A, 6900 Lugano.
What are the opening hours?
Monday to Friday: 08:00–11:30 and 13:30–18:00; Saturday: 09:00–11:30 and 13:30–17:00; Sunday and public holidays: closed.
How can I contact you?
You can write toinfo@shoppa.ch or call+41 91 994 10 00 or via the Contact Us form.
Products and services
What kind of products do you sell?
We sell smartphones, tablets, computers, smartwatches, phone accessories, tech gadgets and other smart devices.
Do you also offer phone plans?
Yes, we offer Swisscom, Salt and other mobile plans directly in store.
Do you carry out repairs?
Yes, we provide professional support and repairs for mobile phones, computers, tablets and other tech devices.
E-commerce and online orders
Can I buy online at shoppa.ch?
Yes, you can browse the product catalog and buy directly online through the shoppa.ch website.
Do I need to create an account to buy?
We recommend creating an account to make it easier to manage orders, addresses and support requests; alternatively, where available, you can proceed as a guest.
Can I pick up an online order in store?
Yes, for many products you can choose in-store pickup in Lugano during regular opening hours.
Payments
Which payment methods do you accept?
We accept the main credit/debit cards, online payment methods and, for in-store purchases, cash and debit cards as well.
Can I pay in installments?
Yes, installment payments are available to make technology more accessible, subject to the terms indicated at the time of purchase.
Shipping
Do you ship throughout Switzerland?
Yes, orders placed on shoppa.ch can be shipped throughout Switzerland to the addresses provided at checkout.
What are the delivery times?
Delivery times vary depending on product availability and destination address; details are provided during the ordering process.
How much does shipping cost?
Shipping costs are calculated and shown before final order confirmation.
Returns and right of withdrawal
Can I return a product if I am not satisfied?
Yes, returns are accepted within a limited period, provided the product is intact and complete with its original packaging and accessories; the exact conditions are set out in the return policy on the website.
How do I proceed to make a return?
You must submit the return request through your customer account (if available) and follow the instructions in the Returns and Warranty section of the website, then ship the product properly packaged.
Do I bear the return costs?
As a rule, return shipping costs are indicated in the return terms; any costs are communicated before the process is confirmed.
Warranty and after-sales support
What is the warranty period on products?
Warranty coverage generally follows the manufacturer's terms, typically at least 2 years for many electronic devices, unless stated otherwise on the product page.
What should I do if the product is defective?
If there is a defect, contact customer service with your order number, a description of the issue and, if possible, photos or video; you will receive instructions for repair or replacement under the warranty terms.
Shoppa App
Is there a Shoppa app for smartphones?
Yes, a Shoppa app is available for Android and iOS devices, allowing you to browse the catalog and access the store's services.
What can I do with the app?
With the app, you can explore products, receive updates on new arrivals and promotions, and quickly access contact details and support services.
- Choosing a selection results in a full page refresh.
- Opens in a new window.