Refund policy

From the date of delivery, the customer has 7 days to return an item (at their own expense). Each return must be accompanied by the corresponding invoice and must be preceded by a return request through the customer's Profile. The item must be returned in its original packaging, including labels, and must show no signs of wear. Incomplete, dirty, damaged, or already used items will not be accepted.  If the return conditions are met, Shoppa will refund the total amount of the returned items (excluding shipping costs) either as a Shoppa Digital Voucher or using the same method as the original payment. The refund value is based on the item's price on the day the refund request was made. No cash refunds are issued.

 

Return address
Shoppa di Rizza Gian Franco
Merchandise Return
Viale Castagnola 21A
6900 Lugano