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Your exclusive Black Friday offer!
Your smartphone, closely supported. At Shoppa, you'll find help choosing, setting up, and using your phone, with clear, personalized advice.
We’ll help you choose between a new subscription, a renewal, and switching providers. Together, we’ll assess your data usage and needs in Switzerland and abroad to find the right solution for your habits.
Bring a valid ID and, if available, a recent invoice. Terms and availability are verified during the consultation.
Want to change your phone? We can assess your device and explain how to use the proposed value toward your next purchase. The assessment takes into account the model, condition, and functionality.
Bring your smartphone with a full charge. Before the final handover, create a backup and make sure you can remove accounts and device locks.
We’ll help you switch to your new phone by checking which contacts, photos, and other content can be transferred. To restore your data, we’ll look at the options available from your backups.
Bring both devices. Some apps may need to be reactivated; we cannot guarantee the recovery of missing data.
We help you with the initial setup, updates, email, and basic settings, guiding you through the use of everyday features and apps.
Verify that you can access your accounts and receive verification codes.
Cases, screen protectors, chargers and other accessories: we help you choose based on your device model and how you use it, checking compatibility and availability.
Bring the device or the exact model name. We will show you the available options and those that can be ordered.
Not sure where to start? Tell us what you would like to improve: battery life, storage space, ease of use, or choosing a new device. We’ll start with your needs and explain the possible solutions.
Before starting, we agree on the requested service and provide you with information on costs and timelines.
To schedule a dedicated consultation, you can use the Appointments page. Please indicate the reason for your visit so we can prepare for the requested service.
Costs and turnaround times depend on the device and the requested activity. Ask for confirmation before the intervention: data transfers, updates, and checks may require different amounts of time.
Bring a valid ID and, if available, a bill or the details of your current contract. Any additional requirements depend on the operator and the request.
It depends on the devices, operating systems, and available backups. Some applications, particularly banking or authentication apps, may require a new personal activation.
Do not send passwords or verification codes via the appointment form. For actions that require access to your accounts, enter the credentials yourself on the device.
The valuation depends on the model, its cosmetic condition, and functional testing. The value is confirmed after inspection of the device and is not guaranteed in advance.
The possibilities for data recovery depend on the condition of the device, the availability of backups, and access to your accounts. We will assess the situation and recommend the most suitable solutions to try and recover your data.
