Shipping policy

Shipping is available only within Switzerland. Shipping is free for orders over CHF 50. Ordered items are generally shipped within 1-2 business days (Mon-Fri), except for items not in stock, for which waiting times of about 5-10 business days are possible. As a rule, the order will only be fulfilled when all items are in stock. Our parcels are delivered by Swiss Post or by courier. Any delivery delays do not entitle the customer to withholdings, penalties, offsets or compensation. Goods are transported at the customer's risk, and the customer is required to check their condition upon delivery. References, quantities, quality of the goods and conformity with the order must also be verified. Complaints submitted more than 2 business days after the delivery date will not be considered. Free collection is possible only at Shoppa-Viale Castagnola 21A-6900 Lugano during opening hours and only after receiving the email confirming that the goods are ready for collection.